SDCC staff members has extensive experience in the planning and implementing Lifelong Learning Program projects such as Grundtvig Learning partnerships and Leonardo da Vinci mobility projects.
One of the most successful trainings was "Conflict and stress management in the face of economic crisis".
SDCC actively participated and collaborated in two Leonardo da Vinci mobility projects: "POTENCIAL. Professional orientation tendencies in consulting youth with special needs", No. LLP-LdV-VETPRO-2010-LT-0477 (2010-2011) and "PROVINSE. Professional orientation and consultation in new social – economical environment" (2009 - 2010).

Controlling of stress and conflicts in a changing economical environment

Programme of trainings:

Psychological stress management. Stress control:

  • Recognition of stress: physiological and psychological response.
  •  How to overcome the negative impact of the provisions of stress.
  •  The meaning of self-confidence.
  • Effective methods of psychological stress management.

Business communication in stress situations - how to manage your own behaviour and feelings:

  • Influence of organization‘s culture on customer loyalty.
  • Professional communication in stressful situations.

Customer service culture: problematic situations and their personal reactions to repression:

  • Maintenance of customer loyalty in difficult situations.
  • A constructive response to criticism and dissatisfaction.
  • Difficult situations with customers: the practical tasks.

Practical management of conflicts and stressful situations:

  • Effective behaviour in conflict situations, the main errors.
  • Conflict resolution strategies and management steps.
  • Stress control during the conflict.
  • Setting of personal conflict resolution style.
  • Main reasons of conflicts in the workplace and their practical solution.
  • Difficult situations at job relations.
Partners presented the specific situation of migrant women, focusing on their employability, education, knowledge’s needs, on their participation in the labour market a lifelong learning initiatives.
Partners held presentations of partner organizations, shared responsibilities and signed “Partnership agreement”.
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